Terms of Service

Last updated: November 05, 2026

1. Overview

This website and online store are operated by XTRACK GPS & Security Technologies Ltd., trading as XTRACK.

Throughout these Terms, “XTRACK,” “we,” “us” and “our” refer to XTRACK GPS & Security Technologies Ltd. “You” and “your” refer to the person or organization accessing our website or purchasing our products or services.

These Terms apply to your use of our website and online store, together with the policies and purchase-specific terms expressly referenced here or disclosed with your order.

Please review our Privacy Policy, Refund and Returns Policy, and Shipping Policy before placing an order.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.

2. Website Use and Account Information

You must be legally able to enter into the transaction or act with the necessary authorization for the purchasing organization.

You agree to provide accurate and current billing, shipping and contact information. If you create an account, you are responsible for maintaining the confidentiality of your login details and notifying us promptly of suspected unauthorized use.

You must not use our website, products or services unlawfully, interfere with website security or functionality, or misuse another person’s information or account.

3. Product Information and Compatibility

We aim to provide accurate product descriptions, specifications, images and compatibility information. Product appearance may vary from images displayed on your screen. Any representative image will be identified where applicable.

Compatibility depends on the exact product model, regional variant, firmware, installation, supported network bands, operating country, carrier acceptance and intended application.

A shipping destination does not necessarily establish where a device will operate. Network-band support alone does not confirm regulatory approval or carrier acceptance.

Contact XTRACK before purchase if you need assistance confirming compatibility. Do not assume that North America, EU and LATAM variants are interchangeable.

Installation and use must follow the manufacturer’s instructions and applicable requirements. Where installation requires specialist skills, use qualified personnel.

4. Orders and Acceptance

An order placed through our store is a request to purchase the selected products or services.

An automated order acknowledgment confirms receipt of the order but does not, by itself, confirm product availability or acceptance of every requested term. We will contact you if an availability issue, material error or other matter requires clarification.

We may decline an order where necessary, including for suspected fraud, an inability to supply the requested item, or an unresolved material pricing or listing error. If payment has been collected for an order we cannot accept or supply, we will explain the available options and arrange any applicable refund.

We supply individual and business customers. Reseller, distributor and other commercial purchases may be subject to additional agreed terms.

5. Prices, Currency and Payment

The currency applicable to your purchase is shown at checkout or on your quotation or invoice.

Applicable taxes, shipping and other charges will be disclosed during checkout or in the purchase documentation. Import duties, taxes and clearance charges may be payable separately as described in our Shipping Policy and order terms.

Prices and promotions may change for future purchases. Any proposed change affecting an existing order will be communicated before we proceed where your agreement is required.

You must use an authorized payment method and provide accurate payment information.

6. Stock, Processing and Lead Times

Availability depends on the exact product variant and quantity ordered.

Verified in-stock items normally require 1–2 business days for processing after payment confirmation, before shipment.

Backorders, special orders and orders placed through a proforma invoice normally have an estimated lead time of 2–4 weeks after payment confirmation, unless we confirm a different estimate for the order.

Processing, restock, lead-time and delivery estimates are not guarantees. An expected restock date does not mean goods are already in transit.

Additional shipping information is provided in our Shipping Policy.

7. Shipping and Delivery

Available shipping services and charges are shown at checkout or confirmed in your order documentation.

Carrier transit times vary by destination and service. Tracking is provided when available; some selected services do not include tracking.

We may substitute a shipping service with an alternative offering faster delivery or tracking when the chosen service does not, at no additional shipping charge to you.

Customs clearance, carrier disruptions and other circumstances may affect delivery.

If a shipment is delayed, lost, damaged or returned as undeliverable, contact XTRACK. We will assess the issue in accordance with the Shipping Policy, the order terms and applicable requirements.

These Terms do not automatically transfer every shipping risk to a consumer merely because a parcel has been handed to a carrier.

8. Returns, Exchanges and Warranty

Returns, compatibility exchanges and refunds are governed by our Refund and Returns Policy and any applicable purchase-specific terms.

Warranty coverage is separate from the voluntary return offer. Warranty eligibility depends on the product and applicable manufacturer or XTRACK warranty terms.

Please contact us before returning any product. Returned items must be sent to the destination provided in the return instructions for your case.

9. Tracking Plans, SIM Cards and Data Services

Tracking plans, SIM cards, data plans and subscriptions are subject to the inclusions, allowances, duration and other terms disclosed with the selected service.

Do not assume that every plan includes unlimited data, continuous SMS use or connectivity in every country.

Where a plan specifies a prepaid data pool, that pool is not a recurring monthly allowance unless expressly stated otherwise.

Connectivity depends on the exact device variant, local networks, coverage, carrier acceptance and applicable requirements. Service availability and performance may vary.

For plans that include XTRACK-managed configuration, service-related settings may be managed to maintain the intended reporting profile and data usage. Contact us before requesting custom settings or changing reporting intervals.

Activation dates, prepaid periods, renewal arrangements, cancellation terms and refund eligibility must be reviewed against the terms disclosed for the purchase. We will not treat returning a device as an automatic instruction to cancel every associated service.

Manufacturer device-management tools, including FOTA WEB, are distinct from a live-tracking platform.

Prepaid SIM Cards, Data Plans and XTRACK Subscriptions

Prepaid SIM cards and their associated prepaid data plans are not eligible for change-of-mind returns, refunds, exchanges or credit once the SIM has been activated, including where only part of the data allowance has been consumed. Unused data remaining after activation is not refundable or convertible into store credit.

XTRACK prepaid tracking subscriptions, including the 3-Year Live Tracking Plan, are non-refundable once the tracking service has been activated. Any unused portion of the prepaid subscription term is not refundable or convertible into store credit, including if you stop using the service, switch to another tracking platform or use your own server.

These conditions apply whether the prepaid SIM, data plan or XTRACK subscription is purchased separately or supplied as part of a device-and-service bundle. Returning a bundled device does not, by itself, make an activated prepaid SIM, data plan or XTRACK subscription refundable.

Any goodwill refund or credit expressly approved by XTRACK is a case-specific exception and does not create an entitlement to refunds or credits for other purchases.

These exclusions do not limit remedies for defective or incorrectly supplied products or services, or any rights that cannot lawfully be excluded.

10. Lawful and Authorized Tracking

You are responsible for ensuring that you have the authority, notices, permissions and other lawful basis required to install and use tracking or monitoring equipment.

Do not use our products or services to track a person, vehicle or asset without the authorization required for the circumstances.

You are responsible for controlling access to your tracking account and for reviewing applicable workplace, privacy and other requirements relevant to your deployment.

11. Product and Service Limitations

Tracking and monitoring products depend on factors including power, installation, satellite reception, communications networks, configuration and service availability.

Unless expressly stated in the applicable product documentation, products and services are not emergency-response or life-safety systems.

We do not guarantee uninterrupted connectivity, a particular positioning accuracy in all conditions, theft prevention, asset recovery or a specific battery life.

This section does not exclude an express warranty or any mandatory right or remedy.

12. Relationship with Shopify

XTRACK is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with XTRACK. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and XTRACK, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with XTRACK.

13. Third-Party Services and Links

Our website, products or services may link to or depend on third-party carriers, platforms, software or manufacturer resources.

Separate third-party terms and privacy notices may apply. We do not control all third-party services, content or changes.

Any responsibility arising from a purchase or service supplied by XTRACK remains subject to the applicable agreement and mandatory requirements.

14. Intellectual Property

Website content, branding and other protected materials belong to XTRACK or their respective owners.

You may use our website for legitimate shopping, product research and support purposes. You may not reproduce or commercially exploit protected content without the necessary permission.

Manufacturer trademarks and product names remain the property of their respective owners.

15. Reviews and Feedback

If you submit a review or feedback, you confirm that it reflects your genuine experience and does not unlawfully disclose another person’s information or infringe another person’s rights.

You permit XTRACK and the review-service providers used by the store to display and process that submission for review publication, customer support and service improvement, subject to the applicable privacy notice and submission terms.

16. Errors and Corrections

We may correct inaccurate website information, including descriptions, prices, availability and shipping estimates.

If a material correction affects an existing order, we will contact you to explain the issue and the available options before proceeding where required.

17. Liability and Mandatory Rights

Our responsibilities depend on the products or services purchased, the applicable agreement and the circumstances of the claim.

Nothing in these Terms excludes or limits liability, warranties, cancellation rights or other remedies that cannot lawfully be excluded or limited.

Any additional liability terms for a business, fleet or reseller arrangement must be expressly agreed and remain subject to applicable law.

18. Governing Law and Disputes

Subject to any mandatory law or consumer protection that applies to your transaction, these Terms are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia.

Please contact XTRACK first so that we can try to resolve a concern directly. Nothing in this section prevents you from exercising an applicable right to seek assistance from a regulator, tribunal or court.

19. Changes to These Terms

We may update these Terms for future use of our website and future purchases.

Changes do not, by themselves, retrospectively remove rights or alter an existing purchase agreement. Where notice or agreement is required for a material service change, we will provide it as applicable.

20. Contact

XTRACK GPS & SECURITY TECHNOLOGIES LTD.
306-151 10090 152 St
Surrey, BC V3R 8X8
Canada

Email: contact@xgpstrackers.ca
Phone: +1 778-919-4225

For returns, obtain case-specific instructions before mailing an item.