Shipping policy

Shipping Policy

Last updated: October 26, 2026

XTRACK ships orders from British Columbia, Canada. The following information explains order processing, estimated lead times, shipping services and delivery.

Order Processing

For in-stock items, please allow 1–2 business days for order processing after payment confirmation, before shipment. Availability depends on the exact product variant and quantity ordered.

Orders placed on weekends or holidays are processed during business days. Processing time is separate from carrier transit time and is not a delivery guarantee.

Backorders, Special Orders and Preorders

For backorders, special orders and orders placed through a proforma invoice, the estimated lead time is 2–4 weeks after payment confirmation, unless we confirm a different estimate for your order.

Preorder timing will be communicated separately where applicable. Restock and dispatch estimates may change; an expected restock date does not mean the goods are already in transit.

If your order contains both available and backordered items, we will confirm whether to ship the available items first or hold the order for a consolidated shipment. When XTRACK causes a split shipment, the remaining items ship at no additional shipping charge.

Shipping Services and Delivery Estimates

Available shipping services and charges are shown at checkout. Carrier transit times vary by destination and selected service.

Processing, lead-time and delivery estimates are not guarantees. Weather, carrier disruptions, remote-area service and customs clearance may affect delivery.

We may switch the shipping service selected at checkout to an alternative that offers faster delivery or includes tracking when the chosen service does not. Any such change is made at no additional shipping charge to you.

Shipping Charges

Shipping charges are calculated at checkout based on the order and destination. Any promotional shipping offer is subject to the terms shown with that promotion.

Tracking

We do our best to ship with a tracking number. However, some shipping services selected at checkout do not include tracking.

Tracking details are provided when available. If an untracked service is used, online shipment tracking will not be available.

International Shipping, Customs and Import Charges

International shipping is available to supported destinations.

Unless your order expressly states otherwise, the recipient is responsible for applicable import duties, taxes and customs or carrier clearance fees. These charges are determined by the destination authorities or service providers and are outside XTRACK’s control.

Customs inspections and clearance may affect delivery times.

Delivery Issues, Loss or Damage

If your shipment is delayed, appears lost or arrives damaged, contact XTRACK promptly with your order number and any available tracking details.

For damaged shipments, please retain the packaging and provide photographs of the parcel and affected items. We will review the issue and assist with the applicable carrier investigation or claim process. Any refund, replacement or reshipment will be assessed according to the circumstances and applicable requirements.

Returned or Undeliverable Shipments

If a parcel is returned to XTRACK as undeliverable, we will contact you to confirm the next steps. Returned parcels are not automatically resent.

Any reshipment requires confirmation of the delivery address, applicable shipping charges and, for international orders, customs and import-charge arrangements.

Contact

For shipping questions or assistance:
contact@xgpstrackers.ca