Cancellation policy

Purchase Options Cancellation Policy

Last updated: October 26, 2026

Order Cancellations

You may request cancellation of an item until it has been fulfilled.

To request cancellation, email contact@xgpstrackers.ca with your order number and identify the items you wish to cancel. Submitting a request does not mean the cancellation has been completed. XTRACK will confirm the outcome and any applicable refund.

Once an item has been fulfilled, please follow the return process described below.

Returns After Delivery

You may request a return within 30 days of the item’s delivery.

Customers are responsible for arranging and paying for return shipping for ordinary change-of-mind returns and customer-selected compatibility exchanges. No restocking fee applies.

Please contact XTRACK before returning an item. Return eligibility, product-condition requirements, inspection and refunds are governed by our Refund and Returns Policy.

If you received an incorrect, damaged or defective item, contact us with your order number and a description of the issue so we can review it and provide instructions.

Subscriptions and Prepaid Services

Cancelling or returning a device does not automatically cancel an associated tracking subscription, SIM or data service. Likewise, cancelling a service does not automatically authorize a device return.

For recurring subscriptions, prepaid tracking plans or SIM and data services, contact XTRACK to request cancellation. The effective cancellation date, remaining service access and any refund eligibility will be determined according to the terms disclosed for the selected plan and applicable law.

If your request concerns both a device and its associated service, identify both in your message.