Thank you for choosing XTRACK for your GPS tracking needs. We want to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, we are here to help.
30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all purchases made through our web store. If, for any reason, you are not satisfied with your GPS tracker, you may return it within 30 days of the purchase date for a full refund.
Contact Us Before Returning: We encourage customers to contact our Customer Support Team before deciding to return the product. Our team is dedicated to helping you solve any issues you may encounter. Additionally, please check the FAQ on our website for possible solutions.
Eligibility for Return: To be eligible for a return, your GPS tracker must be in the same condition as when you received it, with all original packaging and accessories included. The product must be unused and in its original state.
Return Process:
- Contact our Customer Support Team to initiate the return process.
- Provide your order number and reason for the return.
- Our Customer Support Team will guide you on how to return the product.
Refund: Upon receiving and inspecting the returned item, we will notify you regarding the status of your refund. If the return is approved, a credit will be automatically applied to your original method of payment within a reasonable timeframe.
Shipping Costs: Shipping costs associated with the return are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
Damaged or Defective Products: If your GPS tracker arrives damaged or is defective, please contact us immediately with photos of the damaged item. We will provide further instructions on how to proceed.
Exclusions: This return policy applies only to individual customers who have purchased directly from our web store. Resellers and distributors should refer to their respective agreements for return procedures.
Policy Modification: The company reserves the right to modify or amend this refund policy at any time without prior notice.
Contact Information: If you have any questions about our return policy, please contact our Customer Support Team.
STILL HAVE A QUESTION OR CONCERN?
Don't hesitate to reach out – we're here to answer any questions and would be delighted to assist you! Alternatively, you can check out our FAQ for more information.
CONTACT USCUSTOMER HELP
